FAQs

FAQ's

Got questions? We have answers

  • Are the walking tours suitable for all ages?

    Our trips are suitable for adults and children aged over five. Younger children and babies are welcome (free of charge) but please bear in mind there is quite a lot of walking. It’s not practical to take a pram on the castle/city walls but it’s no problem for us to detour around this section if you do have a pram or buggy.

  • How much do the walking tours cost?

    Our York, Whitby and Stratford tours cost £12.50 for adults; £9 for over-60s; and £6.50 for under-18s. The Dark Chronicles tours costs £10 for adults and £6 for children. Ghostly Tales costs £10 for adults, £6 for children. Under-fives go free. Our bespoke guided walking tours are individually priced – please call for more information.

  • Do I need to bring a ticket?

    You can print a copy of the email confirmation or just show the booking confirmation to your tour guide on your phone.

  • Where is the meeting point?

    The meeting points and times are as follows:


    York walking tour – tours depart from the west entrance of York Minster every day at 10am, 12pm &  2pm, and take two hours.


    Whitby walking tour – meet at The Railway Station, 12pm every Friday for a half-day trip.


    Dark Chronicles York – meet outside Drakes Fish and Chips, Kings Square every day at 6.45pm for a 90-minute tour.


    Dark Chronicles Stratford – meet outside The Windmill pub in Church Street, every day at 6.45pm for a 90-minute tour.


    Ghostly Tales – meet in the Gillygate Inn, in Gillygate, York, at 7pm every Thursday, Friday & Saturday, for one hour.


    We will never cancel a tour (unless under extreme circumstances) so you can book with confidence. For bespoke walking tours, we will agree a convenient pick-up point at or near your accommodation.


    Please note there are no tours on Christmas Eve, Christmas Day, Boxing Day or New Year’s Day.

  • What about prams and wheelchairs?

    It’s not practical to take a pram or wheelchair on the York castle/city walls but it’s no problem at all for us to detour around this section so you are still very welcome to join the tour.

  • Can I bring my dog?

    Yes, dogs are welcome to join all our walking tours, all areas of our Stratford walks are suitable for dogs.  No dogs are allowed on York city/castle walls, so please bear in mind if you bring your pet pooch we will need to detour around this section.

  • What if I need to cancel my booking?

    Our policy is to give a full refund if you cancel with a minimum of one month’s notice.


    British Routes Holidays will only cancel your trip in extreme circumstances and should this happen, we will offer you the option of rescheduling, or receiving a full refund.

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I Went on a guided walking tour of Whitby with Nick for 2 hours with my wife.  As a couple living in Europe for the past 5 years we've been on too many walking tours to count (probably over 30). This experience easily sits in our top 3. Nick was personable, authentic, and full of knowledge. It added so much perspective to our trip and experience of Whitby.

Tripadvisor Review

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